The Dynaco Tube Audio Forum

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The Dynaco Tube Audio Forum

Dedicated to the restoration and preservation of all original Dynaco tube audio equipment - Customer support for Tubes4hifi VTA tube amp and preamp kits and all Dynakitparts.com products


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    Triode Electronics USA

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    paulreed


    Posts : 4
    Join date : 2011-07-01

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    Post by paulreed Mon Feb 22, 2016 12:44 pm

    Does anyone know what's up with Triode Electronics, (www.triodeelectronics.com)? I've been trying to place an order for over a week now but they won't return an e-mail and the phone goes straight to voice mail.
    Bob Latino
    Bob Latino
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    Posts : 3258
    Join date : 2008-11-26
    Location : Massachusetts

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    Post by Bob Latino Mon Feb 22, 2016 2:18 pm

    Hi Paul,

    Triode Electronics was sold a number of years ago by the original owner, Ned Carlson. The new owners apparently don't have the same business sense that Ned did in answering phone and Email messages. I saw a thread on DIYAudio forum some time last year expressing the same issues about Triode Electronics non communications with customers. I will try to find that thread ...

    Bob


    Last edited by Bob Latino on Tue Feb 23, 2016 12:31 pm; edited 3 times in total
    peterh
    peterh


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    Join date : 2012-12-25
    Location : gothenburg, sweden

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    Post by peterh Mon Feb 22, 2016 2:20 pm

    paulreed wrote:Does anyone know what's up with Triode Electronics, (www.triodeelectronics.com)?  I've been trying to place an order for over a week now but they won't return an e-mail and the phone goes straight to voice mail.

    I received a couple of transformers and power boards some time ago ...
    Bob Latino
    Bob Latino
    Admin


    Posts : 3258
    Join date : 2008-11-26
    Location : Massachusetts

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    Post by Bob Latino Tue Feb 23, 2016 12:29 pm

    I found the Diyaudio forum link on the problems of a couple of other people with Triode Electronics ..

    Triode Electronics difficulties thread on Diyaudio

    Bob
    tubenutr
    tubenutr


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    Join date : 2015-01-25
    Age : 66
    Location : Northern Ontario

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    Post by tubenutr Wed Feb 24, 2016 9:20 pm

    I've had a similar experience with them. Waited over a month for them to ship a rather simple order.
    No real communications, just some sort of scripted answer.
    Never again, ever again.

    Mike
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    paulreed


    Posts : 4
    Join date : 2011-07-01

    Triode Electronics USA Empty Re: Triode Electronics USA

    Post by paulreed Thu Feb 25, 2016 12:22 pm

    Thanks to all for the insight. I did finally get a callback from them 8 days after I left my first voice mail but never got a reply to multiple emails. After waiting for over a month for them to replenish stock on an out of stock item, they slipped the date another month. If they were easier to deal with and stocked the items shown on their website they would have offered a real convenient solution to my needs, they have a nice assortment of parts, but I don't think its going to work out. What a shame. Maybe I'll try dynakit. I guess I'm spoiled by the great service provided by Tubes4HiFi, wish they sold components in addition to their great kits. I really love my VTA-120, one day a SP14 will find a place on my rack.

    Thanks again for another great experience.

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