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    Triode Electronics USA

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    paulreed

    Posts : 4
    Join date : 2011-07-01

    Triode Electronics USA

    Post by paulreed on Mon Feb 22, 2016 11:44 am

    Does anyone know what's up with Triode Electronics, (www.triodeelectronics.com)? I've been trying to place an order for over a week now but they won't return an e-mail and the phone goes straight to voice mail.

    Bob Latino
    Admin

    Posts : 2414
    Join date : 2008-11-26
    Location : Massachusetts

    Re: Triode Electronics USA

    Post by Bob Latino on Mon Feb 22, 2016 1:18 pm

    Hi Paul,

    Triode Electronics was sold a number of years ago by the original owner, Ned Carlson. The new owners apparently don't have the same business sense that Ned did in answering phone and Email messages. I saw a thread on DIYAudio forum some time last year expressing the same issues about Triode Electronics non communications with customers. I will try to find that thread ...

    Bob


    Last edited by Bob Latino on Tue Feb 23, 2016 11:31 am; edited 3 times in total

    peterh

    Posts : 680
    Join date : 2012-12-25
    Location : gothenburg, sweden

    Re: Triode Electronics USA

    Post by peterh on Mon Feb 22, 2016 1:20 pm

    paulreed wrote:Does anyone know what's up with Triode Electronics, (www.triodeelectronics.com)?  I've been trying to place an order for over a week now but they won't return an e-mail and the phone goes straight to voice mail.

    I received a couple of transformers and power boards some time ago ...

    Bob Latino
    Admin

    Posts : 2414
    Join date : 2008-11-26
    Location : Massachusetts

    Re: Triode Electronics USA

    Post by Bob Latino on Tue Feb 23, 2016 11:29 am

    I found the Diyaudio forum link on the problems of a couple of other people with Triode Electronics ..

    Triode Electronics difficulties thread on Diyaudio

    Bob

    tubenutr

    Posts : 62
    Join date : 2015-01-25
    Age : 59
    Location : Northern Ontario

    Triode Electronics USA

    Post by tubenutr on Wed Feb 24, 2016 8:20 pm

    I've had a similar experience with them. Waited over a month for them to ship a rather simple order.
    No real communications, just some sort of scripted answer.
    Never again, ever again.

    Mike

    paulreed

    Posts : 4
    Join date : 2011-07-01

    Re: Triode Electronics USA

    Post by paulreed on Thu Feb 25, 2016 11:22 am

    Thanks to all for the insight. I did finally get a callback from them 8 days after I left my first voice mail but never got a reply to multiple emails. After waiting for over a month for them to replenish stock on an out of stock item, they slipped the date another month. If they were easier to deal with and stocked the items shown on their website they would have offered a real convenient solution to my needs, they have a nice assortment of parts, but I don't think its going to work out. What a shame. Maybe I'll try dynakit. I guess I'm spoiled by the great service provided by Tubes4HiFi, wish they sold components in addition to their great kits. I really love my VTA-120, one day a SP14 will find a place on my rack.

    Thanks again for another great experience.

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