I want to share a story about my experience with a man whose acquaintanceship was just starting to grow and how bill takes a special interest with everybody in grooming them with being involved with tubes or as the Brits say VALVES.
There are few times especially today where I can meet someone and read them as to what kind of person they are and how sincere they are, or to put it another way "how honest". audiobill easily fits into the criteria of honesty.
A short time after I took ownership of my m125's I turn them on and my matter of course is to wait about 10 minutes before I adjust the bias.
In the meantime this particular day my daughter called and needed information that was upstairs (dedicated room in the basement) and I became totally involved with my daughters needs and forgot those valves were heating up.
Entering my room I noticed a burning odor and literally seen smoke arising from my left channel amplifier. I quickly shut down both m125's.
I didn't panic but I sure was angry with myself...truly a lesson learned.
I picked up the phone and call audiobill who instantly answered the phone...."thank God! At the least I wanted to be reassured that I had not damaged the m125 which by the way is built like a tank. Bill instructed on finding what tubes were bad and ran a small test to check the status of the m125. At Bill's suggestion I had purchased additional output and rectifier tubes. I was glad I listened. After following audiobill's instructions, no damage to the m125, and replacing two tubes I was up and running within 30minutes.
THE MAIN POINT....
Unknown to me Bill was with his lovely wife in Massachusetts.
How is that for service?
How is that for loyalty?
Not just to a product that Bill believes in but to a customer and friend.
I am glad I met audiobill for more than introducing me to those tube electrons.